Welcome to the Queen Kebab And HSP website. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions.

1. Use of the Website

By accessing the website, you warrant that you are at least 18 years of age and have the legal capacity to enter into contracts. You agree to use the website for lawful purposes and in a manner that does not infringe the rights of others.

2. Ordering and Payment

• Order Placement: When placing an order, you must provide accurate information. You are responsible for ensuring the accuracy of your order details, including items selected, delivery address, and contact information.
• Payment: All payments must be made in AUD and processed through our secure payment gateway. We accept major credit cards, PayPal, and other approved payment methods.
• Order Confirmation: Upon successful payment, you will receive an order confirmation email. If you do not receive this, please contact us immediately.

3. Delivery and Pickup

Refer to our Delivery & Pickup Policy for detailed information. We strive to deliver your order promptly; however, delivery times are estimates, and we are not liable for any delays caused by unforeseen circumstances.

4. Refunds and Cancellations

Refunds and cancellations are subject to our Refund and Cancellation Policy. Orders can be cancelled within 10 minutes of being placed, but once processed, they cannot be cancelled.

5. Customer Accounts

Customers may create an account on our website to streamline future orders. Account holders are responsible for maintaining the confidentiality of their login credentials and for all activities that occur under their account.

6. Intellectual Property

All content on this website, including text, images, logos, and graphics, is owned by Queen Kebab And HSP or licensed for use. Unauthorized use, reproduction, or distribution of our content is prohibited.

7. Limitation of Liability

We strive to ensure the accuracy of the information on our website, but we do not guarantee that all information is free of errors. We are not liable for any damages that may arise from the use or inability to use our website.

8. Governing Law

These terms and conditions are governed by the laws of Victoria, Australia. Any disputes arising from the use of this website will be resolved in the jurisdiction of Victoria.

9. Contact Information

For any inquiries related to our terms, please contact us at:
📧 Email: queenkebabhsp@gmail.com
📞 Phone: +61 451 244 007
📍 Address: 73 Synnot St, Werribee VIC 3030, Australia